This Privacy Policy describes how Muya Floral Wholesale Sdn Bhd (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.uyafloristshop.com

 (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and other individuals whose information we collect.

Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Contact details (such as phone number, email address, and delivery address)
• Gender
• Date of birth
• Transaction and purchase history

Any other information necessary for us to operate our business and provide our products and services

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on how you interact with us. We may use your information to:

• Provide or operate or improve our Services
• Process orders and transactions
• Communicate with you (including customer support and marketing)
• Comply with legal obligations
• Enforce our terms and policies
• Protect our rights, users, and business

Information We Collect Directly from You

When you use our Services, you may provide us with:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with our Services (“Usage Data”) through cookies, pixels and similar technologies.

This may include device and browser information, IP address, network connection details, pages visited and actions taken on our Site.

Information from Third Parties

We may also obtain information from third parties, including:

• Service providers supporting our website
• Payment processors handling transactions (such as credit/debit card details and billing information)
• Marketing and analytics partners using tracking technologies (e.g., cookies, pixels, SDKs)
• All information received from third parties will be handled in accordance with this Privacy Policy.

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. 

Cookies help us operate and improve our Site and Services, including remembering your preferences and enhancing your overall browsing experience. We also use cookies to analyse user activity and better understand how visitors interact with our Services, allowing us to improve performance and optimise our offerings. In some cases, we may allow third-party service to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most web browsers automatically accept cookies by default. However, you can modify your browser settings to remove or reject cookies if you prefer. Please note that disabling or blocking cookies may affect your user experience, and certain features or functionalities of the Site may not work properly or may become unavailable.

Additionally, restricting cookies may not fully prevent the sharing of certain information with third parties, such as our advertising partners.

Your Rights

Muya Floral Wholesale Sdn Bhd is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our Services or providing your personal information, you consent to the collection, use, processing, and disclosure of your personal data in accordance with this Privacy Policy. We will only collect and use your personal data for purposes such as processing orders, delivering products, communicating with you, and improving our Services. Your personal data will not be disclosed to third parties without your consent, except where required or permitted by law.

Under applicable data protection laws, you may have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Limit or Object to certain uses of your personal information, including marketing communications
• Withdraw Consent to the processing of your personal information (subject to legal or contractual restrictions)

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Changes To This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page, and the revised version will take effect immediately upon publication.

We encourage you to review this Privacy Policy periodically to stay informed of any updates.